What should I do when a valid U.S. or Canadian zip code receives a transaction accepted with error (TE) acknowledgment?
The WCIS validates United States and Canadian postal codes. For United States zip codes, please verify the code at the United States Postal Service zip code lookup Web site (http://zip4.usps.com/zip4/welcome.jsp). For Canadian postal codes, please verify the code at the Canada Post postal code lookup Web site (http://www.canadapost.ca/cpotools/apps/fpc/personal/findByCity?execution=e1s1). If the postal code is valid, provide your trading partner contact with the street address, zip code and claim number so that we can update our database. The TE error on valid zip codes can be ignored. Q: If a FROI cancel (01) receives a TE acknowledgment, does the system expect a FROI correction (CO) to be filed to correct the errors? Also, if a previous FROI or SROI received a TE acknowledgment before the claim was cancelled, should a FROI or SROI CO be filed to correct these errors? A: No, the TE errors do not need to be corrected on cancelled claims.
