What should I do when a product is defective after the initial 30 days but still covered under the 1 year warranty?
NO RMA numbers will be given out unless it is accompanied with a trouble ticket number after the first 30 days. The trouble ticket can be opened if you have a Teletronics online helpdesk account. To sign up for an online helpdesk account, please go to http://www.teletronics.com/Supportform.html After a ticket is created and the product is determined to be a manufacturer defect from the support department, Teletronics will either fix or provide an exact exchange of the defective product(s). But, before the fix or exchange can be done, you must download and fill out the RMA form and provide a copy of the purchase invoice. RMA FORM DOWNLOAD The next step is to attach the trouble ticket number along with all the other information required for us to process the return on the RMA form and email it to: rma@teletronics.com NO REFUNDS ARE GIVEN AFTER 30 DAYS. All exchanges must be accompanied with the original item in the RMA return.
