What should I do if the employee owes arrears, but taking 50 per cent of their income will cause them hardship? What can I tell the employee to do?
Please have the employee call the Family Responsibility Office (FRO). The employee may be able to negotiate a re-payment schedule, also called a Voluntary Arrears Payment Schedule. After an agreement has been reached, the FRO will send to you a new support deduction notice. It will outline the amount to be deducted for arrears. The employee can contact the FRO by calling 1-800-267-4330.
