What should I do if the documentation I submit for my PayFlex Card expense is denied?
• If the documentation you provide to PayFlex does not verify that you used your card for an eligible expense, your card will be deactivated. You have two options available to reactivate your card: Option #1: Upload, mail, or fax an Explanation of Benefits (EOB) from your insurance carrier OR an itemized receipt from another eligible expense incurred in the current plan year. To upload, login and use the Debit Card Activity feature. Please note, the item or service must have been purchased with another form of payment such as a personal credit card, check or cash. You cannot submit an expense that has already been reimbursed or purchased with your PayFlex Card. Once we receive the appropriate documentation, we will apply these expenses to the ineligible amount. Be sure to send a copy of your Request for Documentation letter with your documentation to the mailing address or fax number noted on the letter. (Please note: Your submission certifies that: a) you have not yet been reimbursed,
