What should I do if my Seiko, Pulsar or Lorus watch/clock needs repair?
The service and repair division of Seiko UK Ltd is at the head office in Maidenhead. You should send your watch/clock to: SUKL, Vanwall Road, Maidenhead, SL6 4UW. Please fully describe the problem or symptoms you are having with your watch or clock. Include your guarantee or proof of purchase if the watch/clock is still within the guarantee period. Make sure your name and address are shown on both the outside of the package as a return address, and on the correspondence inside. Keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference. Always insure the packaging to protect yourself in case of a loss in transit and to make tracing possible if necessary. Package the timepiece well to protect it in transit. Please note you can also have an authorised dealer process the repair for you.
