What should I do if my NuLink Cable TV is working but my phone is not?
If your cable television service from NuLink is working and your phone service is not, please check the following: • Telephone 1 LED (Telephone 2 LED if there is also a line connected to the Telephone 2 connection on the back of the advanced modem) is ON. (See figure 1) • Make sure all phones are hung up properly. • If you are using a cordless phone, check the power or battery status of your phone(s). • Check the telephone cables to ensure they are connected tightly and the cables are not cracked or broken. If your phone service is still not working, please try the following steps: Try plugging a standard phone directly into the Telephone 1 (Telephone 2 if applicable) connection on the back of the advanced modem and check for a dial tone. If there is a dial tone, then there may be an issue with the wiring to the phone jack. It is recommended that you leave the phone connected directly to the advanced modem to place or receive calls until the issue can be corrected. If you still do not
