What should I do if my DukeCard is lost or stolen?
Lost or stolen DukeCards must be reported to our office immediately. You can reach us 8-4 Mon-Fri at 684-2273 or 24 hours/day at 684-5800. Your card can be deactivated instantly, blocking the unauthorized use of your accounts or access features. Replacement cards can be issued from the DukeCard Office at any time. A new card can be produced in minutes and will have the same account and access features as your original card. There is a $10 fee for replacement of a lost or stolen card ($15 for prox/HID). This can be paid by the employee (cash or check only), or the department by IR or the ID Request Form.
