What should I do if Im having trouble purchasing a BBVA Compass Visa Gift Card with a Visa or MasterCard on the web?
Confirm that the 16-digit account number and the 3-digit CVV number (the security code on the signature panel on the back of the card) from your credit or debit card are the same as those you are entering on the Gift Card website. If you’re still having problems, call the issuer for your credit or debit card. You might want to ask about the following potential issues: Card expiration date – Make sure the expiration date on your card matches the expiration date in your issuer’s system. Cash advances from a credit card – If you’re trying to use a credit card, ask your issuer if you’re allowed cash advances to purchase the Gift Card. When you purchase a Gift Card with a credit card, the purchase may be considered a cash advance. If you’re not allowed cash advances, you won’t be able to purchase a Gift Card with that particular credit card. Please use another card. Address – Check to see if the address you entered on the Gift Card form is different than the address on your billing statemen
