What should I do if I recevie the product orderd in a damaged/defective condition?
If the package appears to be in damaged or defective condition or you discover that the goods were damaged in transit, then please refuse the delivery and put a suitable remark on the POD. In such a situation you are required to contact the customer support team informing the same. If the package has been damaged in transit then in such case, Retails Direct will replace the product purchased by you at No Extra Cost. Please make sure that the request for replacement of item is made immediatley. Once the goods are accepted by you, your sole remedy will lie against the manufaturer. However we will assist you by providing relevant information about the manufacturer so that you are able to process the same as per the warranty and other policies of the manufacturer.
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- What should I do if I recevie the product orderd in a damaged/defective condition?
