What should I do if I received a welcome letter from Cenlar FSB and RoundPoint Mortgage Company?
We are aware that there was a small group of borrowers who received welcome letters from both RoundPoint and one of the servicers acting on behalf of Freddie Mac, Cenlar FSB. It is our understanding that RoundPoint is acting as a servicer for FDIC (in its capacity as Receiver for Colonial Bank) for a portfolio of loans that had previously been serviced for Colonial Bank by TBW. Freddie Mac and the FDIC have a current agreement that Cenlar – not RoundPoint – will continue servicing these loans. You will be getting a letter shortly from RoundPoint and Cenlar explaining that going forward your loan will be serviced by Freddie Mac’s servicer, Cenlar FSB. You should therefore begin making your mortgage payments to Cenlar as directed in its welcome letter. If you have questions about the servicing of your mortgage, please contact Cenlar directly (1-866-430-9689). Cenlar has added additional staff to its call center and expanded the hours of its call center to take calls until 8:00pm (eastern
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- What should I do if I received a welcome letter from Cenlar FSB and RoundPoint Mortgage Company?
