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What should I do if I receive the message “Encompass is unable to detect a supported version of Adobe Acrobat. Contact Customer support for further detail”?

April 26, 2017Acrobat Adobe contact detect encompass message supported version

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What should I do if I receive the message “Encompass is unable to detect a supported version of Adobe Acrobat. Contact Customer support for further detail”?

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Encompass is only compatible with certain versions of Adobe Acrobat Reader. In order to resolve this issue, you will need to uninstall and then reinstall Adobe Acrobat Reader. Here are the instructions: To Uninstall: 1. Click on the Start Button and then on Control Panel. 2. Open up Add and Remove Programs. 3. Click on Adobe Acrobat Reader and then click on “Remove.” To Reinstall: Currently, Ellie Mae recommends Acrobat Reader 8.0 for use with Encompass. You can download it by clicking here: ftp://ftp.elliemae.com/CustomerSupport/Encompass/Scripts/3.0/Applications/ Adobe%20Acrobat%20Reader%208.0.0/. Save this file to your Desktop; Unzip it and then double-click on the setup file. Please do not update the software if prompted to install updates.