What should I do if I purchase online but the St. Jamess Place Bank Secure receipt does not appear?
First, check to make sure that the card you used for the purchase is one that you have enrolled with the St. James’s Place Bank Secure service. Second, determine whether the retailer is a participating Verified by Visa retailer. If the retailer is participating and you are using the right card, contact the retailer’s customer service centre for help.