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What should I do if I purchase online but no SecureCode request window appears?

April 26, 2017appears online purchase request SecureCode window

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What should I do if I purchase online but no SecureCode request window appears?

1 Answer

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You should do the following: • Make sure you are using your enrolled card. • Make sure the merchant is participating. • Be sure you have disabled any pop-up-stopping software on your system. • Contact customer service after double-checking the above items.