What should I do if I have a final-approved voucher payment (e.g., OV1, OV2, OV5, OV6, OV7) that is incorrect but has not yet paid?
If you have a final-approved voucher payment that is incorrect (e.g., wrong amount or wrong employee) but has not yet paid, please contact the Payment Team at pr.pmt@austin.utexas.edu immediately. An authorized signer on the account should send an email that explains the error and includes the document ID number as well as the name(s) and EID(s) of the employee(s) affected. The Payment Team will respond if additional departmental action is necessary to make the correction, and you will receive confirmation of the correction.
