What should I do if an American Express or Diners Club credit is missing from my Rapid Rewards summary?
Please allow ten business days for the transfer of American Express Membership Rewards or Diners Club Club Rewards to appear in your Rapid Rewards account. If this transfer is generating an Award, please allow a total of three weeks for the Award to be deposited in your account and for the notification to arrive. If a transfer request has not posted after allotting the proper time, please contact the appropriate program for assistance. Please note, Rapid Rewards does not have access to your American Express or Diners Club account information and neither American Express nor Diners Club have access to your Rapid Rewards account.
