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What should I do, I ordered something & it hasn arrived & the only phone is premium rate customer services?

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What should I do, I ordered something & it hasn arrived & the only phone is premium rate customer services?

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Ring the order line again. Demand to speak to a supervisor there and then. Tell them you havent received your goods. Dont be put off, dont be put on hold. If they try anything ask for their complaints number. Make sure you are promised to be reimbursed for your call(s) before you hang up.

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