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What should I consider if I am troubleshooting choppy audio or choppy video in a live stream, or if I receive complaints from an audience member that audio or video are choppy?

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What should I consider if I am troubleshooting choppy audio or choppy video in a live stream, or if I receive complaints from an audience member that audio or video are choppy?

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A. Consider these possibilities: •The encoding rate might be too high. •The encoder CPU utilization rate might be higher than 75 percent. •The CPU utilization level might be excessive on the particular PC from which an audience member is viewing the live event through your Video Portal. •Other applications in addition to the browser are running on the audience member PC. For live events that are especially important in your organization, only the browser should run. •The audience member PC does not meet the minimum requirements (including the requirements for browser plug-ins) to view content from a Video Portal. To learn about the minimum requirements, see Release Notes for Cisco Digital Media System 4.0 on Cisco.com. •Not enough network bandwidth is available.

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