What should customers do with the documents that he/she receives from purchasing banglalink connection?
Ans: Customers should preserve the following subscription documents to ensure after Sales Service and any future references: a. Subscription Form (Subscriber’s Copy) b. Purchase Money Receipt c. Welcome Letter with the Starter/SIM Replacement Kit e.g. SIM, PIN and PUK Information HandseAns: It takes 24 to 48 hours for a new postpaid connection to be activated. Prepaid connections are already activated. 5. What is PIN or PUK code? Ans: PIN – Personal Identification Number (PIN is used to guard against unauthorized use of SIM Card.) PUK – Personal Unblocking Key (PUK 1 is used to unblock PIN 1) 6. What to do if your PIN or PUK codes get blocked? Ans: If customers enter incorrect PIN code 3 times in succession, the SIM card will be blocked. In this situation, customer will need the PUK code to unblock the SIM card. To unblock please follow the following process: enter PUK 1 then press OK > PIN 1 & press OK > PIN 1 & OK. Please remember that PUK 1 is needed for unblocking PIN 1. If anyone
