What should customers do if they are not finished with their appointment when the driver arrives?
CATA understands that our customers are sometimes delayed for reasons they can’t control. We encourage customers to: • allow extra time at appointments • let the receptionist or nurse know that what their Spec-Tran pick up time will be • ask someone to call the Spec-Tran office as soon as the customer knows that he or she will not be ready at the scheduled time. The Spec-Tran staff will do their best to schedule a later pick up. However, there could be a long delay.
