What should be the behaviour of a customer services provider towards a difficult customer?
Answer Tariq, The employee title, customer service, speaks for itself. When a customer calls, the customer service rep is expected to conduct her/himself in a professional manner at all times. However, this does not mean you allow yourself to be personally belittled, cursed at or subjected to rude behavior. If a customer is angry and becomes rude or abusive on the phone, stay calm, speak quietly and tell the customer you are doing your best to resolve their issue, but you can’t be helpful if the customer is going to be insulting or abusive. Let the customer know you will terminate the call if the customer gets abusive. Take care, Tariq. Alice J.
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