What should be considered in developing or selecting an electronic records management system (ERMS)?
In developing or selecting an ERMS, an in-depth review and analysis must be conducted and a business case made to justify the purpose, scope, components, and functionalities of the proposed system. This review will be performed as part of the information technology capital planning and investment control process. The review team should include representatives from the responsible program office(s) that create and maintain the records, IT professionals, the RMO, potential users, and others who can bring their expertise to bear. If the proposed system is or could be enterprise-wide, all operating units should be represented. The review should employ all the management techniques that are useful to define the system and build the business case for it. Focus group meetings and other means of communication with potential users and other stakeholders to explain the benefits of the proposed system, to determine what changes should be made to better meet user needs, and to ensure enthusiastic
