What should an abuse report look like so that it can be dealt with most efficiently?
• Choose or adjust the subject of your e-mail with care Put something like “Complaint” or “spam” at the _beginning_ of your subject line if you keep the original subject of the posting. Otherwise we might mistake your e-mail for spam and delete it unread. • Send your abuse report to “abuse@individual.net” Do NOT e-mail it to “postmaster” or “webmaster”. These services (e-mail and WWW) are taken care of by other people so that your abuse report will need to be forwarded to us. • Tell us the reason for your complaint It may be obvious to you, but sometimes it is hard for us to quickly identify the reason for your complaint if you only send us the article in question. It helps us a lot if you state briefly what you are complaining about. • Include the Message-ID To be able to react quickly we need the Message-ID or (even better) the entire header of the posting in question. You normally do not need to quote the body of the article. • One e-mail is enough We take care of every abuse report
