What should a provider agency do if it cannot comply with new rules upon notification by the Department?
A provider agency should always act in a proactive manner and contact the Department if it is encountering any unusual circumstances that impede full compliance with rule changes in a timely manner. NOTE: Any agency that intends to cease being a service provider under CCP must give at least 30 days written notice to the Department to minimize disruption to clients in transferring the caseload to another vendor. Can a current CCP provider unilaterally change the services that it proposed to offer in its Request for Proposal under a prior procurement now that new agreements are being issued by the Department based on different standards under new CCP rules? No. A CCP provider cannot make unilateral changes in its old service contract with the Department under the CCP. It must continue to offer services as described in any prior Request for Proposal that was used by the Department in awarding a contract under the CCP until expiration of the agreed upon term or the provider is successfully
