What should a firm do if it feels it was charged a Late Disclosure Fee incorrectly or in error?
While it is impossible to program the CRD system to account for every specific Late Disclosure Fee scenario, the system has been designed to account for the majority of them. There may, however, be circumstances in which the system under-charges or fails to charge. In these cases, Registration and Disclosure Analysts will adjust any incorrect charges by manually refunding the initial Late Fee, if appropriate, and manually charging the appropriate Late Disclosure Fee amount. Likewise, there may be limited circumstances under which the system over charges or incorrectly charges. Should this occur, FINRA Registration and Disclosure Analysts will be as proactive as possible in identifying and refunding any erroneous or incorrect charges. If you believe a Late Disclosure Fee was assessed in error or you have any questions, please contact FINRA Registration and Disclosure staff by calling the Gateway Call Center at (301) 869-6699 to have the matter researched.
