What should a credit counseling agency do if it wants to change the services it provides, the method it uses to provide such services, or add judicial districts in which it provides services?
Any time an agency wants to add to the type of services it is currently approved to provide, or change the method it uses to provide the services, the agency must obtain further approval from the U.S. Trustee Program. An example would be if an agency wants to add telephonic or Internet counseling sessions. The agency must revise the corresponding page of its original application and forward it, along with an original signature of the agency’s authorized official under penalty of perjury as contained in Section 8 of the application, to the U.S. Trustee Program for its review and approval. The U.S. Trustee Program will not accept notification of changes done by email or over the telephone. Similarly an agency must supplement its application by providing an amended Appendix A, Appendix B, and the new bonding information, together with a new signature page, when it wants to add judicial districts. Such requests should include supporting documentation that demonstrates the agency has adequa
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