What services does the IT Service Desk provide?
The IT Service Desk assist students and tutors with courses that are hosted on the WebCT system. Students are required to have adequate computer hardware, software and skills for WebCT courses. The IT Service Desk provides the following services: • Sets up IDs and passwords to access web-based courses delivered by TRU OL. • Assists WebCT users with connecting to WebCT using a Web browser (Internet Explorer or Netscape). • Assists users with email functions and discussion tools, including troubleshooting error messages. • Assists students to navigating the discussion areas of their courses. • Assists students with attaching assignment files to email messages. • Assists students with guidelines for saving their assignment files, so files are compatible with the software used by tutors. • Assists tutors and students with resolving file formatting problems, when they are unable to “read” (open) submitted or marked assignment files. • Follows up on reports of broken links in course web page
The IT Service Desk assist students and tutors with courses that are hosted on the WebCT system. Students are required to have adequate computer hardware, software and skills for WebCT courses. The IT Service Desk provides the following services: • Sets up IDs and passwords to access web-based courses delivered by TRU OL. • Assists WebCT users with connecting to WebCT using a Web browser (Internet Explorer or Netscape). • Assists users with email functions and discussion tools, including troubleshooting error messages. • Assists students to navigating the discussion areas of their courses. • Assists students with attaching assignment files to email messages. • Assists students with guidelines for saving their assignment files, so files are compatible with the software used by tutors. • Assists tutors and students with resolving file formatting problems, when they are unable to “read” (open) submitted or marked assignment files. • Follows up on reports of broken links in course web page
