What services does TDL MSP include?
Included are reasonable setup and installation services, as well as ongoing support via e-mail. TDL does not provide assistance with software installation beyond the packages already offered. If we help with any such installations, charges will apply. We do, however, make most standard software upgrades from our shared servers available to TDL MSP customers. Server monitoring 24/7 is included with our standard managed services with necessary emergency maintenance during business hours. The standard service does not include around-the-clock emergency service, however, after-hour emergency service is available at an additional fee of $100.00/month. How long does it take to get a server installed? It takes approximately two business days for a preconfigured server. Frequently we have servers in stock completely preconfigured and ready for immediate use. Custom configurations may require lead times of 10 working days, depending on the configuration and availability of the hardware. Setup w
