What services does SPSS Technical Support provide?
SPSS Technical Support provides telephone support Monday through Friday, except on major holidays. SPSS Technical Support (312.651.3410) is open from 9 a.m. to 5 p.m., Central Time. Technical Support provides support for all current SPSS products. We also provide first-level support for third-party products sold by SPSS. This means that we will attempt to answer general operational or installation questions and will provide in-depth operational guidance as much as possible. In some situations, a Technical Support Representative will need to call the Technical Support department of the third-party software company for guidance and may even need to escalate support responsibility to them for a particular problem. The exception is student products, such as SPSS Student Version and SPSS Graduate Pack, for which Technical Support provides installation assistance only. Technical Support does not provide consulting or training. There is a fine line between consulting and technical support. As
