What service levels do Sandform provide?
Our daily speed ratings and analysis service is provided for every All-Weather race meeting in the UK. These ratings are guaranteed to be published prior to 09.00 on the day of racing, although usually they will be published on the site from 18.00 the day before racing. This also applies to night racing cards at Wolverhampton. You may find that on occasions we place ratings on the site early evening, followed by analysis later in the evening. Our All-Weather racing racehorse database is updated on a daily basis and our draw bias information is updated every 4 days as a minimum, but this reduces at busy times of the year. If a member provides feedback to the Sandform team, we guarantee to answer the feedback with a personal response. We endeavour to answer all queries within 24 hours of receiving the email, although many are answered within a few hours. The one exception to this is Saturday, where dual afternoon and evening meetings may contribute a delay in response.
