What sensitive personal information does Qwest maintain in its records about its customers?
Probably the most sensitive information we keep in our records about our customers are social security numbers (SSN), driver’s license numbers and bank account or credit card information. We collect SSNs and driver’s license numbers to verify identity and in connection with decisions about creditworthiness and deposits. And we have credit card or bank routing information for customers who make electronic payments. We do not have medical information in our customer records generally. But we maintain some information about disabilities in order to serve our customers who need us to be aware of their situations. And on occasion, our customers or someone acting on their behalf may want us to be aware of some other kind of medical condition in connection with our delivery of services. We also have records that reflect how customers use our systems, including information about telephone calls and Internet usage. See the relevant sections of our Privacy Policy for more information.
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