What roles will hospitals or their survey vendors and the federal government play in the national implementation of HCAHPS?
There will be distinct roles for hospitals or their survey vendors and the federal government in the national implementation of HCAHPS. Hospitals or their vendors will be responsible for data collection, including: developing a sampling frame of relevant discharges, drawing the sample of discharges to be surveyed, collecting survey data from sampled discharges, and submitting HCAHPS data to CMS in a standard format. The government will be responsible for support and public reporting, including: conducting training on data collection and submission procedures, providing on-going technical assistance, ensuring the integrity of data collection, accumulating HCAHPS data from individual hospitals, producing case mix-adjusted hospital-level estimates, conducting research on the presentation of data for public reporting, and publicly reporting the comparative hospital data.
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