What role does documentation play in the LACG concept?
Recording and maintaining adequate documentation is one of the key features of the LACG concept. This will be made possible by the use of a comprehensive complaint management system, as is being developed. The advantages of this would be: a. Citizens can easily follow up on the status of their complaints using the online system. Further, meetings will no longer be held ad-hoc; proceedings of each of the meetings will be documented and made available for public viewing, hence increasing accountability. b. The agenda for each meeting will be focused and no longer redundant. The process will hence be more regularized. c. Documentation of processes & systems will enable easy handover between officials who eventually come to occupy various levels within the LACG structure.
