What role do employees play in customer data security and privacy?
Employees who handle customers’ personal information should also play a significant role in protecting that information. Each of your employees should have access only to the sensitive information necessary to do their specific jobs. When you control employees’ access to information, you significantly reduce the risk of data exposure. Your employees need training for how to protect the privacy, confidentiality and security of personal information. For tips on employee security training, see Chapter 7 of “Security and Privacy – Made Simpler”.
