What rights does the Federal Trade Commission (FTC) Funeral Rule provide me?
The Funeral Rule, enforced by the Federal Trade Commission (FTC), protects consumers by allowing them to purchase funeral items, such as caskets, from a source other than a funeral home, without being penalized in any way. When you begin the arrangement process, the funeral director, by law, must give you a General Price List of the goods and services they provide. With the exception of the non-declinable fee (the basic fee of the funeral director and staff, which must be accepted), you can select or omit any item on their general price list. The funeral director cannot change the prices on their list, charge you a fee, or offer you a different price list to penalize you if you wish to buy a casket elsewhere.
