What response time can I expect when I need service on a machine covered by a Xerox Service Agreement?
Next day response is standard for most North American customers. Response times are determined by the distance of the customer’s location from the nearest authorized Xerox service location (0 – 100 miles/0 – 161 Km = next business day; 101 – 150 miles/162 – 241 Km = second business day; 151+ miles/242 Km = third business day).
