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What resolution experience do cross-border buyers/sellers see?

April 26, 2017Buyers cross-border experience resolution Sellers

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What resolution experience do cross-border buyers/sellers see?

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We are not rolling out the new resolution system to all eBay country sites at once, so in cross-border transactions, the resolution experience will vary based on which eBay site the item was purchased. Over time, we will launch the new resolution system on other eBay sites. In the meantime, if the purchase site is not yet part of the new eBay resolution process, buyers will use the existing PayPal resolution process for that site. Sellers will use the resolution process initiated by the buyer. Your resolution responsibilities and protections are outlined on your home site of registration.