What research supports CREW’s claims of success?
The 250,000-member U.S. Veterans Hospital Administration has implemented this program in hundreds of settings. They have recorded the impact on employees’ civility, absences, and turnover, as research has established that CREW has a major impact: emotional, operational, and financial. CREW also has a positive impact on client/patient satisfaction. CREW Canada has documented similar successes in the settings in which we have implemented.
