What requirements should an enterprise specify in advance of a Digital Voice Deployment?
Companies should specify quite a few requirements that generally fall into three categories. First, traffic and service level related requirements are critical. These include metrics such as average and maximum number of simultaneous calls to run over network. Second, feature requirements that will drive usage by business units are essential to justifying the project at the executive level. For example, the customer service organization may require click to call capabilities because it reduces per call response times by 25 seconds. Third, specify the IT requirements necessary to support the aforementioned business objectives. This is critical to rationalizing procurement decisions that will be made later in the process.
