What Remote Control solution does the CPAC Managed Services help desk use?
The CPAC Managed Services custom VNC remote connectivity application, which is referred to in-house as BDG, relies on open source VNC code for connectivity that has been engineered to connect via port 80 (the standard HTTP port) to an end users PC. It relies on Open SSH encryption and leaves no trace or footprint on the end users device once a connection has been terminated. The end user also has the option to terminate the connection at any time and a new connection cannot be made without pre-approval. The process starts with the technician instructing the customer to download and run a file named file.exe. This is a self extracting file that initiates an outbound VNC connection to a CPAC Managed Services server. The technician can then use a website to get a list of customers connected in to the server, choose a customer from the list, and complete the VNC connection to the server.
