What releases are covered under the cooperative?
Unicon provides Cooperative Support for releases of uPortal, Sakai, or CAS for 18 -24 months and gives subscribers six months notice prior to ending support for any specific release of uPortal, Sakai, and CAS. While these extended support periods mean subscribers are no longer compelled to constantly upgrade, newer releases do tend to be more stable and provide better performance. Unicon’s support team does not perform upgrades on the subscriber’s behalf; although, we are available to provide basic assistance in the upgrade process. Unicon’s Professional Services team is always available to perform upgrades.
