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What recourse will participating divisions have if they are dissatisfied with service from the shared service center?

April 26, 2017center Dissatisfied recourse service Shared

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What recourse will participating divisions have if they are dissatisfied with service from the shared service center?

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Participating divisions are all represented in the development of service level agreements and the governance committee structure of the shared service center. This governance committee will meet regularly to discuss and identify service issues, if any. These issues will be addressed by the shared service center management team. Should unsatisfactory service levels persist, the issue will be escalated to the executive levels of the university.