What recourse does a consumer have for poor service or overcharging?
First, you should discuss the matter with the owner of the funeral home, as a misunderstanding has probably occurred, and it will likely be remedied. All concerns should be addressed immediately so something can be done about them. (It is hard to make changes to the appearance of the deceased if burial has already taken place). All charges should be discussed before the funeral. Most funeral directors want you to be satisfied and will take steps to achieve that satisfaction. If an agreement cannot be reached, you may wish to contact the Better Business Bureau, the Federal Trade Commission, or the Ohio Board of Embalmers and Funeral Directors.
While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Board of Funeral Services and province licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered.
Funeral service is regulated by provincial licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact their provincial funeral service association for assistance and clarification.
Funeral service is regulated by the FTC and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered. (To contact FSCAP, call 708-827-6337 or 800-662-7666).
