What Recourse Does a Consumer Have for Poor Service or Overcharge?
The Federal Trade Commission and state licensing boards regulate funeral service. In most cases, the consumer should discuss problems with the funeral director first. If talking with the funeral director cannot solve the dispute, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered. (To contact FSCAP, call 708-827-6337 or 800-662-7666). You may contact the State of California for information on funeral, cemetery & crematory matters by contacting Department of Consumer Affairs, Cemetery & Funeral Bureau, 1625 North Market Blvd. Ste. S-208 Sacramento, California 95834. Phone (916) 574-7870.
