What recent technology development has been the most unexpected?
Campbell, New York Life: Certainly, the consolidation of the technology industry is increasing, and I don’t think we yet know what the impact will be. It remains to be seen how large enterprises will develop or purchase software in the future. Also, the commoditization of the hardware business is probably just getting to a peak. This may continue to help prices and reduce choices. A: Hodge, XL Global Services: In a pure technology play, I don’t think there have been too many big surprises – I expected pen-based technologies to be much more prevalent than they have turned out to be, though. The unexpected developments really have been the aftermath of the Internet bust. Stability of vendors is critical, but we all have to get used to key vendors being in Chapter 11 or acquired by competitors that would have been difficult to predict. It is not a comfortable situation. A: Chapman, American Family Mutual Insurance: I have been surprised at how suddenly the industry has recognized that bus
