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What questions do call center people have about attendance management?

April 26, 2017attendance Call center Management people

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What questions do call center people have about attendance management?

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I am hosting a free discussion session on attendance management with customer contact / call center professionals. I am preparing some questions for the group to springboard from. I’d love some input on what questions people are grappling with when dealing with attendance management in the call center. If you have questions (and answers) would you please share? The session in June 5 so would love these by June 3. Thanks for helping!