What quality standards are relevant to services exporting?
The best way to assure potential customers that you can deliver quality services is to be registered to ISO 9001:2000. While most markets do not require registration to this standard, registration does provide a competitive edge. Your firm may have initiated other quality-related processes such as business process re-engineering (BPR), continuous quality improvement (CQI) and total quality management (TQM). BPR usually calls for a fundamental redesign of a firms processes with a view to achieving radical improvements in employee performance and a more efficient use of resources. CQI shifts the focus from the end product or service to the process by which they are created. TQM is a management philosophy that involves all of an organizations employees in a structured quality system that integrates the business environment, ongoing improvements and changes in organizational culture. While these processes will help you identify what you need to do in order to improve quality, or to provide
