What Quality of Service figures does Royal Mail Wholesale provide?
Royal Mail Wholesale publishes its Quality of Service results on its website on a quarterly basis. These results relate to performance between the point of handover to Royal Mail up to and including delivery to the delivery address. These results are measured independently by Research International, who manage all elements of the sampling. RMW does not provide any information to senders of mail posting through a third party, whether or not that third party is formally an agent. However, monthly Quality of Service figures will be provided by RMW to your Agent in relation to their overall postings if they submit seeds as part of Research International’s survey.
