What qualities Genpact looks for during hiring?
A. We have two types of requirements from skills’ perspective- people with domain knowledge and people with commercial skills. For example, if we are hiring anyone for analytics, then we need people who know analytics, statistical methods, research methods, and modelling skills, among others. If we are hiring someone in Finance and Accounting business, then at the entry level, we would require basic commercial skills. The person could be a BCom or even BA with commercial skills. Then, as we go up, we have requirements of a more sophisticated nature, so we hire Chartered Accountants. Q. Requirements for recruiting.. A.We hire people of all types and qualifications, even undergraduates. In our call centre work, we require English speaking skills; we test the empathy skills and ability of the candidate to deal with customers. However, on a broader level, we look for a certain level of integrity in candidates, people who have right attitude from learning perspective and who are able to wor
