What qualities are needed in volunteers?
The qualities which make good telephone volunteers are maturity, warmth, stability, objectivity, caring and common sense. Volunteers must be able to empathize with people in distress in a calm and empowering manner. You don’t need any special schooling or diplomas or degrees — we’ll train you! If you are patient, compassionate, reliable, objective, and able to listen without judgment, we can offer you an amazing experience! Due to the stressful nature of the training and operation of lines, we may require prospective volunteers who have suffered a major life event or loss in the last 12 months to wait at least one year before beginning training.
