What provisions has the Utility made for problems that occur after regular working hours?
Problem calls during regular working hours should be made to the System Operations Center (826-2824). After regular working hours these calls are automatically forwarded to the Water Treatment Plant that is staffed 24 hours a day and 7 days each week. There are two employees on call each day after working hours. Based on the nature of the call, the water treatment plant operator will dispatch one or more of the individuals to respond. Generally a response should be received within 30 minutes. If the problem warrants, additional employees may be called in to address the problem.
